The locker network that doesn’t just store—it streamlines your workflow.
Mobile
IOT
Since 2023

The Opportunity

In 2005, Arik Levy launched Laundry Locker, a locker-based delivery service for dry cleaning, quickly becoming San Francisco's largest with lockers in over 300 buildings.

In 2013, recognizing the challenge of secure package delivery to apartment buildings, he leveraged his expertise to found LuxerOne, addressing this issue with innovative locker solutions.

LuxerOne combined a comprehensive knowledge base in software, hardware, locker systems, delivery logistics, and property management to craft an intelligent package delivery solution, simplifying life for all stakeholders involved. LuxerOne specializes in residential, commercial, and retail smart locker systems for package delivery and storage.

The Audience

The target audiences for Harbor Lockers likely include a mix of businesses and end-users. Here’s a breakdown of their audiences:

  1. Businesses (B2B Segment)
  • E-commerce Companies: These businesses need secure last-mile delivery solutions to improve customer satisfaction.
  • Retail Chains and Malls: Multiple use-cases for retail stores - right from securing inventory to click-and-collect option for customers.
  • Residential Property Managers and Real Estate Companies: Apartment complexes use Harbor Lockers to manage package deliveries for tenants securely.
  • Corporate Offices and Workplaces: Offices use lockers for internal deliveries or employee convenience.
  • Logistics and Courier Companies: These businesses use Harbor Lockers as drop-off/pick-up hubs for packages.

2. End-Users (B2C Segment)

  • Urban Consumers: Busy individuals who value secure and flexible delivery options.
  • Online Shoppers: People who prefer contactless, self-service pickup options for online orders.

Our Contribution

Roro Solutions teamed up with Luxer on a pilot for one of the top U.S. retailers to tackle shoplifting, especially in California, where theft under $950 is treated as a misdemeanor. To protect high-value products, the retailer used locked compartments that required store assistants to manually unlock them with a key—a slow and cumbersome process.

LuxerOne proposed a tech-driven solution, and Roro quickly built a prototype in just 3–4 weeks. The app allows customers to scan a QR code near the locked products, alerting the store manager, who can verify the request via video surveillance. The compartments can then be unlocked either remotely through the smart locker network or manually by a store assistant.
August 2023
Pilot project for one of the top three U.S. retailers
December 2023
Sales Calculator
The LuxerOne team were in need of a centralized system for generating quotes, sending contracts, and tracking opportunities. To streamline these processes and keep everything in one place, we developed the "Sales Calculator"—a unified tool designed specifically for their sales staff.

The Sales Calculator is a web application integrated with Zoho CRM. It pulls opportunities from the CRM, maps relevant products, generates quotes, and creates slide deck proposals, as well as contracts. This tool is designed for value-added resellers, Luxer sales representatives, top management, and Regional Distribution Sales Managers (RDS).

‍Key Technologies and Services delivered: Product definition, Frontend development, Backend development, UI/UX design.
July 2024
App-level assistant
Post engaging in multiple pilot projects, our partnership extended with a focus on two key initiatives: DropLocker and Sales Calculator.

Droplocker, a temporary storage solution powered by LuxerOne, allows for anyone attending events and venues to drop off any item inside a locker. Droplocker ensures 100% convenience in venues where bag policies restrict entry with certain belongings.

Using the Droplocker app, anyone with a mobile phone can communicate with LuxerOne’s lockers, providing instant access to store any item on any locker on the LuxerOne network. With no technical resistance, the Droplocker team and location host can easily request more and more lockers on end. This implementation process facilitated rapid expansion and widespread adoption.

Our team stabilized the DropLocker app to ensure consistent performance. Enhancements included revising the payment module to support a flat fee for one-day rentals. Current efforts involve building an app clip for seamless functionality, with future plans to incorporate support for multiple currencies.


App Clip flow for Locker Dropoff:

  1. NFC Tap, QR code scan, or link access
  2. Phone Number and OTP Verification
  3. Choose Dropoff option
  4. Locker Selection
  5. Complete Dropoff

App Clip flow for Locker Pickup:

  1. NFC Tap, QR code scan, or link access
  2. Phone Number and OTP Verification
  3. Choose Pickup option
  4. Open Door
  5. Additional Options and Payment

The Impact

The solutions developed by Roro Solutions for LuxerOne delivered measurable results that transformed their operations and customer experience:

  • 20% Reduction in Customer Acquisition Costs: Our solutions helped Harbor Lockers attract and retain customers more efficiently, significantly lowering acquisition costs.
  • 40% Increase in Customer Satisfaction: The introduction of App Clips across multiple applications simplified user interactions, resulting in a substantial boost in customer satisfaction ratings.
  • Improved Net Promoter Score (NPS): With a leap from 55 to 70, the NPS improvement reflects enhanced customer loyalty and positive user experiences driven by our tailored solutions.
We’ve been working with the Luxer One since August 2023, and that speaks volumes about the kind of relationships we build—long-lasting and rooted in trust. Over the years, our partnership has been all about innovation and collaboration, fuelled by a deep understanding of Luxer One’s vision.

From simplifying package management with Luxer One’s Drop Locker App and strengthening their sales team with a custom-built Sales Calculator, we’ve been redefining what’s possible in locker tech.

It’s been an incredible journey of turning bold ideas into indispensable tools, helping Luxer One stay ahead of the curve. Together, we’ve shown how technology and logistics can work hand in hand to create something remarkable.

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